Refund policy
Returns, Refunds & Exchanges
Should your order be damaged or faulty at the time of delivery, please fill out all the detail in contact us as soon as reasonably possible, including clear photos of the damaged goods.
Upon receipt of your notification, we will open an investigation into the damaged items and determine an appropriate resolution. Where a replacement is required and the product is no longer available, we will attempt to provide a suitable alternative. If a suitable alternative is not available a refund will be issued.Pre-ground coffee is supplied in a standard grind size designed to suit most brewing methods. As brewing equipment and personal preferences vary, we can’t guarantee it will be suitable for every setup.
By purchasing pre-ground coffee, customers acknowledge that the standard grind size may not be suitable for their specific equipment or brewing method.As coffee is an individual preference, we recommend purchasing whole beans and grinding fresh using a home grinder to achieve the best extraction for your chosen brewing method.
Custom grind requests may be noted at checkout and we’ll do our best to accommodate them, however these requests cannot be guaranteed. We do not offer replacements or refunds for pre-ground coffee where a specific grind size was not requested prior to dispatch, except where required under Australian Consumer Law.
For merchandise items, including but not limited to caps, socks, jumpers, and tees, we do not offer refunds or exchanges, except in circumstances where a faulty item has been supplied.
We are unable to accept returns or exchanges for coffee orders due to a change of mind, as coffee is a fresh and perishable product.
We also encourage customers to carefully review product descriptions, grind selections, and order details prior to checkout, as well as the order confirmation email which is sent as soon as an order is placed, as we are unable to accept returns where an order has been placed incorrectly.
Payment gateway fees are non-refundable.